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NOT PRINTING

2786 Views 3 Replies Latest reply: 2014-07-17 03:10:53


  •   Level 2   
    (13) points
    protune
    2014-07-16 06:45:57
    DS708 printer installed on pc and DS708 is connected to my network but when ever i try to print i get this message:

    cant connect to printer server!
    1.please check your network connection.
    2. please check DS708 printer is running.

  •   Level 7   
    (885) points
    fware

    2014-07-16 06:54:31 (Reply to:protune)

    Start the printer program (installed does not mean it is running)
    On the windows firewall dialog (that should pop up once you start the printer software) allow the connections TO the printer software (otherwise it cannot be used)
    Try to reach the DS708 via the VNC (RemoteDesktop) to see if the network is OK between the PC and the DS708.




  •   Level 2   
    (13) points
    protune
    2014-07-16 13:31:53 (Reply to:fware)
     when open VNC on the desktop and input the wireless information i'm receiving this error
    "unable to connect to host: connection timed out (10060)

  •   Level 7   
    (885) points
    fware

    2014-07-17 03:10:53 (Reply to:protune)

    I also assume that you followed the description in the userguide start the VNC client on the DS708 (that is where you get the IP from).

    If so, you have an issue in your wireless network.
    Try to connect the DS708 via a LAN cable to your network and check if printing and VNC is working then.
    Also, is the IE working on the DS708 / Update client working  via wireless connection ?

    Sorry that is all I can give your from remote as I cannot see your setup.
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